Online Store Policy

We offer refunds or replacements under the following circumstances:

• Damaged Goods: If your order arrives damaged during transit.
• Incorrect Order: If you receive the wrong item(s).
• Quality Issues: If there is a proven quality concern with the product.

Due to the perishable nature of our products, we cannot offer refunds for:

• Change of mind after purchase.
• Incorrect orders due to customer error (e.g., wrong flavour or address entered during checkout).
• Delayed delivery caused by incorrect customer information or courier issues beyond our control.
• Allergic reactions to disclosed ingredients.

To request a refund or replacement, contact us within 48 hours of receiving your order at [insert email or phone number].

Include the following in your request:

• Your order number.
• A description of the issue.
• Photos of the product and packaging (if applicable).

Depending on the situation, we may:

• Issue a partial or full refund.
• Replace the affected product(s) at no additional cost.
• Provide a store credit for future purchases.

Approved refunds will be processed within 5-7 business days via the original payment method.

For replacements, we will arrange for a new delivery at the earliest convenience.

Our products are made in a kitchen that handles allergens such as nuts, dairy, and gluten. While we take precautions to prevent cross-contamination, we cannot guarantee that our products are free of allergens. Refunds will not be issued for undisclosed allergies.

If you have any questions about this policy or need assistance, please contact us at hello@flourgirlscakehouse.com 07495544485.

This policy is subject to change without prior notice.